Returns & Exchanges

At New Era Cap, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you can return your unworn and unwashed items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags remain attached and the product is in its original condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund has been processed.