Frequently Asked Questions

Get all the answers you need about our headwear and apparel.

How do I determine my correct New Era cap size?

To find your perfect fit, measure the circumference of your head about a half-inch above your ears. Consult our detailed Size Guide located on every product page to match your measurement to our 59FIFTY fitted, 9FIFTY snapback, or 39THIRTY stretch-fit sizes.

What is your shipping policy for domestic orders?

We offer standard, ground, and expedited shipping options. Most orders are processed within 1-2 business days. Free standard shipping is available on orders over a certain threshold, as specified during checkout.

Can I return or exchange a cap if it doesn't fit?

Yes, we accept returns within 30 days of purchase provided the items are in their original, unworn condition with all stickers and tags attached. Please note that personalized or custom-made caps are final sale.

How should I clean and maintain my New Era cap?

We recommend spot cleaning with a damp cloth and mild detergent. To preserve the shape and quality of the fabric, do not machine wash or submerge the cap entirely in water. Use a specialized cap brush to remove dust and lint.

Are the products sold on this site authentic?

Absolutely. This is the official New Era Cap online store. All products, including our iconic MLB, NFL, and NBA collections, are 100% authentic and feature our signature craftsmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.